{"id":2424,"date":"2022-09-09T04:23:13","date_gmt":"2022-09-09T11:23:13","guid":{"rendered":"https:\/\/blog.goticketly.com\/index.php\/2022\/09\/09\/ticketing-re-opens-for-bfi-members-following-website-crashes\/"},"modified":"2022-09-09T04:23:13","modified_gmt":"2022-09-09T11:23:13","slug":"ticketing-re-opens-for-bfi-members-following-website-crashes","status":"publish","type":"post","link":"https:\/\/blog.goticketly.com\/index.php\/2022\/09\/09\/ticketing-re-opens-for-bfi-members-following-website-crashes\/","title":{"rendered":"Ticketing re-opens for BFI members following website crashes"},"content":{"rendered":"<p> [ad_1]<br \/>\n<\/p>\n<div>\n<p>The chief executive of the British Film Institute (BFI) has apologised after the London Film Festival ticketing website suffered multiple crashes.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>Film fans were left disappointed on Wednesday after tickets for the festival went on sale to BFI members. Users struggled for several hours trying to secure tickets to see films such as The Whale, Decision to Leave and Glass Onion: A Knives Out mystery.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>The BFI eventually announced that they had suspended all booking for the day and also closed down booking tickets through the box office.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>A message from the BFI read: \u201cPlease accept our apologise but, due to technical difficulties, members\u2019 booking for the BFI London Film Festival has been suspended to ensure that everyone has a fair chance at securing tickets.\u201d<\/p>\n<p>Booking re-opened for members yesterday (Thursday) with the BFI <a href=\"https:\/\/twitter.com\/BFI\/status\/1567841798461997057\" target=\"_blank\" rel=\"noopener\">tweeting<\/a>: \u201cWe\u2019re experiencing heavy traffic on the BFI London Film Festival website at the moment, but bookings are going through and there\u2019s plenty of tickets left across the line-up \u2013 so please stay in the queue.\u201d<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>On Wednesday evening, BFI members received an <a href=\"https:\/\/www.standard.co.uk\/news\/london\/london-film-festival-ticket-website-crashes-b1023810.html\" target=\"_blank\" rel=\"noopener\">email<\/a> from Ben Roberts, chief executive of the BFI.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>He said: \u201cWe really do understand the justified frustration and disappointment from so many people. We value our members enormously and realise this day is an important and exciting moment for so many of you, so it really is not good enough that we\u2019re having these catastrophic members\u2019 booking day issues again this year.<\/p>\n<p>\u201cWe expect higher standards of ourselves and our systems, and we will be revising how this is delivered next year.<\/p>\n<p>\u201cWe feel you deserve an explanation. The technical issue we encountered today was not the same as any in previous years \u2013 all of which we had successfully addressed. Unfortunately, the nature of this new issue meant it wasn\u2019t detected through simulated tests and only came to light as members began booking.\u201d<\/p>\n<p>More tickets will be released September 29 if members missed out the first time round.<\/p>\n<p>The London Film Festival will take place October 5 to 16.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>Image: <a href=\"https:\/\/unsplash.com\/@jeremyyappy?utm_source=unsplash&amp;utm_medium=referral&amp;utm_content=creditCopyText\" target=\"_blank\" rel=\"noopener\">Jeremy Yap<\/a> on <a href=\"https:\/\/unsplash.com\/s\/photos\/film?utm_source=unsplash&amp;utm_medium=referral&amp;utm_content=creditCopyText\" target=\"_blank\" rel=\"noopener\">Unsplash<\/a><\/p>\n<\/div>\n<p><script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><br \/>\n<br \/>[ad_2]<br \/>\n<br \/><a href=\"https:\/\/www.theticketingbusiness.com\/2022\/09\/09\/ticketing-re-opens-for-bfi-members-following-website-crashes\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[ad_1] The chief executive of the British Film Institute (BFI) has apologised after the London Film Festival ticketing website suffered multiple crashes.\u00a0 Film fans were left disappointed on Wednesday after tickets for the festival went on sale to BFI members. Users struggled for several hours trying to secure tickets to see films such as The &hellip; <\/p>\n","protected":false},"author":1,"featured_media":2425,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2878,2879,2,2880,2881,2882,3],"tags":[],"class_list":["post-2424","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bfi","category-british-film-institute","category-featured-news","category-knives-out","category-london-film-festival","category-the-whale","category-ticker-featured"],"_links":{"self":[{"href":"https:\/\/blog.goticketly.com\/index.php\/wp-json\/wp\/v2\/posts\/2424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.goticketly.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.goticketly.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.goticketly.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.goticketly.com\/index.php\/wp-json\/wp\/v2\/comments?post=2424"}],"version-history":[{"count":0,"href":"https:\/\/blog.goticketly.com\/index.php\/wp-json\/wp\/v2\/posts\/2424\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.goticketly.com\/index.php\/wp-json\/wp\/v2\/media\/2425"}],"wp:attachment":[{"href":"https:\/\/blog.goticketly.com\/index.php\/wp-json\/wp\/v2\/media?parent=2424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.goticketly.com\/index.php\/wp-json\/wp\/v2\/categories?post=2424"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.goticketly.com\/index.php\/wp-json\/wp\/v2\/tags?post=2424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}