[ad_1]
\n<\/p>\n
Liverpool\u2019s M&S Bank Arena has revised its layouts ahead of this year\u2019s Eurovision Song Contest after admitting to \u201cunacceptable\u201d crowd congestion at a sold-out gig in November.<\/p>\n
According to an internal report seen by the BBC, ACC Liverpool, which runs the 11,000-capacity venue, acknowledged that people had been left in extremely long queues for the bars and toilets, which in turn caused problems for people trying to get into the venue for the Jamie Webster concert. The congestion got so bad that some fans complained one area felt unsafe, the BBC reported.<\/p>\n
The BBC said it obtained a draft internal report into the incident from ACC Liverpool after a freedom of information request. According to the report, the problems started when a new bar payment system crashed, causing queues for two bars which merged into long queues for the toilets and ultimately people coming in through the main entrance.<\/p>\n
ACC Liverpool said it had \u201cimmediately revisited and revised our layouts and processes in relation to crowd flow\u201d after the concert on November 19 last year. It said it was \u201caccelerating\u201d plans for new bar and toilet facilities.<\/p>\n