Ecommerce technology company Fevo, which allows groups to purchase tickets together, has partnered with Harte Hanks, a customer experience company.
Harte Hanks partners with clients to provide CX (customer experience) strategy, data-driven analytics and actionable insights. The partnership will enable Fevo to maintain its fan and client-first ethos.
As part of the deal, Harte Hanks has become Fevo’s exclusive CX partner and is already providing a range of services including client support, ticket fulfilment and back office support.
Betty Tran, Fevo chief marketing officer, said: “We’re excited to partner with Harte Hanks as we keep the focus on the fans and brands who trust Fevo with their purchases.
“To enhance our customer experience as our consumer base continues to grow, we look forward to introducing Harte Hanks’ services to Fevo partners in need.”
Ben Chacko, Harte Hanks customer care managing director, added: “This expansion of the partnership between Harte Hanks and Fevo demonstrates the strength and value already realised in our work together.
“Our goal is to maximise satisfaction during all interactive communications with Fevo clients and customers.”