New Zealand court told 90% of Viagogo tickets sold by scalpers

Roughly 90% of event tickets sold through resale platform Viagogo in New Zealand were being sold by scalpers, according to reports from the High Court in Auckland. The platform is currently embroiled in a month-long civil trial in New Zealand, which began on Wednesday, as part of its long-standing battle with the country’s market watchdog.  …

Ricky Gervais fans with Viagogo tickets turned away from York Barbican

Ricky Gervais fans were turned away from a gig at York Barbican after they had purchased tickets through resale site, Viagogo.  Hundreds of people were left outside the theatre last week after being told they were unable to enter due to ticketing issues. Many reported that they had been refused entry to the gig from …

New event ticketing standard introduced in Australia

A new event ticketing standard has been introduced by the Australian Government to help ticket buyers make informed decisions when purchasing tickets from online resellers. Under the Australian Consumer Law (ACL), online ticket resellers will have to clearly disclose that they are a reseller and not a primary ticket provider, as well as the ticket’s …

Viagogo takes aim at World Rugby over ticket strategy

Viagogo has accused World Rugby of “anti-competitive” practices over the sale of Rugby World Cup 2023 tickets. The resale business, responding to criticism over the price of tickets being offered on its marketplace for next year’s tournament in France, said organisers were restricting access to fans in an attempt to control the market. World Rugby …

Rammstein obtains restraining order against Viagogo

German rock group Rammstein has successfully obtained a restraining order preventing Viagogo from offering tickets to its forthcoming shows. The restraining order, which legally forbids Viagogo from reselling tickets to the band’s upcoming 2023 European tour, was actioned by the district court of Hamburg. The court found that Viagogo was in breach of consumer protection …

A 250% increase in complaints for Portuguese ticket-holders

Complaints surrounding ticketing in Portugal have soared by more than 250% compared to this time last year, according to Portal da Queixa (complaint portal). The project was created by a technological start-up, the Consumers Trust in Portugal. It analysed complaints addressed to online ticket offices and event production companies. Since the beginning of the year …