Dutch concert venue Het Concertgebouw has successfully integrated the Tix Ticketing product as its main box office sales and event management solution.
The partnership went live on Monday, with the transition including the conversion of more than 10 years of data from the previous system. This consisted of tickets, orders, subscriptions, customer records, customer tags and memberships, which has now been aggregated into the Tix data warehouse and synced to Salesforce.
Tix Ticketing is a white label software-as-a-service (SAAS) solution that specialises in ticket sales and event management, and will now be utilised by the esteemed concert hall.
Suzanne Verweij, team manager ICT for Het Concertgebouw, said: “The Concertgebouw is very happy with the cooperation with the Tix team during the implementation and the Go Live with the Tix ticketing system. Tix offers Concertgebouw a complete ticketing solution that fits in well with its many high demands.
“We are certain that Tix will provide us with a future-proof system and during the implementation they have proven that new developments had a very short lead time. The UX of the system is very user-friendly for the many different colleagues who will use it on a daily basis. Finally, the cooperation with the Tix team is very pleasant, the team is pro-active and constantly offers useful solutions. We look forward to a long-term relationship with Tix.”
The Royal Concertgebouw is a prestigious concert hall in Amsterdam, Netherlands and can date its history back to 1888. During the partnership, Tix will also deliver ticketing functionality to the Royal Concertgebouw Orchestra, as well as a further two associations and magazines linked with these. Five websites are now connected to the Concertgebouw’s Tix account.
Sindri Mar Finnbogason, chief executive of Tix Ticketing, added: “Het Concertgebouw came to us last year looking to replace their current supplier. They required a solution that would not only bring great flexibility but also a robust management solution with great user experience for their staff as well as their customers who purchase and manage their tickets online.
“For Tix, this was a great opportunity to add key enterprise features and prove that our solution is extremely well-suited for renowned clients of their significant size. We look forward to continuing our close partnership with their talented team.”
Images: Hans Roggen/Tix Ticketing